Support
Last updated: Agosto 11, 2026
Write to soporte@legaltrade.cl. We answer in Spanish or English within 2 business days. If you prefer to write in Chinese, use the consultation channel inside the app: messages there are translated automatically in both directions.
Who to write to
| Topic | |
|---|---|
| App problems, errors, how-to questions | soporte@legaltrade.cl |
| Subscriptions, charges and refunds | soporte@legaltrade.cl |
| Personal data, correction or deletion | privacidad@legaltrade.cl |
| Engaging court representation or other professional services | contacto@legaltrade.cl |
To help us reply quickly, include the email address you used to create your account and, where relevant, the case RIT or RUC. Never send us your password: we do not need it and will never ask for it.
Frequently asked questions
Do I have to pay to find out whether there is a case against me?
No. The search and the limitation traffic light are free and require no payment method. A subscription is needed for the full report and the consultation channel.
A case appears under my name. What should I do?
Prove ownership of the tax ID inside the app to see the full report, then write to us through the consultation channel. If the traffic light is green, there may be room to apply for a permanent dismissal on limitation grounds, which requires a case-by-case assessment.
Can I look up someone else’s tax ID, or a supplier’s?
You can see the traffic light status, with the tax ID masked. The full report is unlocked only for tax IDs whose ownership you proved. Legal Trade is not a service for investigating third parties.
The information about my case is wrong
Write to privacidad@legaltrade.cl with the RIT or RUC and the correct information. We will correct or block the record and confirm in writing.
How do I cancel my subscription?
From the subscriptions section of your Google Play or App Store account. Uninstalling the app does not cancel it. You keep access until the end of the period already paid for.
I was charged and I should not have been
Refunds are processed by the store that took the payment. Request it first in Google Play or the App Store; if they do not resolve it and you believe it is due, write to soporte@legaltrade.cl and we will handle it.
Do you issue an invoice or receipt?
The tax document for the subscription is issued by the store that processed the payment and you can download it from your purchase history. Professional services engaged separately are documented directly by us.
Does the app replace a lawyer?
No. It provides reference information from public sources. Defending a criminal case requires a lawyer’s analysis and is engaged separately.
I want to delete my account
The procedure is on the Delete account page.
Provider details
Sociedad de Profesionales Villanueva, Pérez, González y Asociados Limitada
Trading as «Centro de Estudios & Asesoría Legal Estratégica Limitada» (CEALE)
comuna de Viña del Mar, Región de Valparaíso, Chile
contacto@legaltrade.cl