Delete account and data
Last updated: Agosto 11, 2026
This page explains how to delete your Legal Trade (com.ceale.legaltrade) account and the associated data. You can do it from the app or by writing to us. It is free.
First: cancel the subscription
If you have an active subscription, cancel it first in the subscriptions section of your Google Play or App Store account. Deleting your account in the app does not stop the store from charging you, because that subscription lives in your Google or Apple account, not in ours.
Option 1 — From the app
- Open Legal Trade and sign in.
- Go to Account.
- Tap Delete my account.
- Confirm. Deletion is immediate and cannot be undone.
Option 2 — By email
Write to privacidad@legaltrade.cl from the same email address you used to create the account, asking for deletion. If you write from a different address we will ask for a document proving your identity.
We confirm deletion in writing within 30 calendar days, and usually much sooner.
What is deleted
- Your account and your sign-in credentials.
- Your profile: email, name, company, declared tax ID and language.
- The documents you uploaded to prove ownership.
- Your tax ID ownership verifications.
- The cases you were following and their alerts.
- The record of your subscription in our systems.
What is kept, for how long, and why
| Data | Period | Reason |
|---|---|---|
| Consultation channel messages | 5 years | Duty to retain professional records. Dissociated from your profile. |
| Subscription billing records | 6 years | Chilean tax and commercial obligations |
| Audit log of report accesses | 2 years | Security and protection of the people appearing in cases |
| Search statistics | Indefinitely | Never linked to your account; aggregated and anonymous |
Once those periods expire, the information is deleted or irreversibly anonymised.
About case data. Deleting your account does not erase case information drawn from public sources, because it is not part of your user account. If you want us to stop processing your personal data contained in a case, that is a separate request: write to privacidad@legaltrade.cl asking for deletion, rectification or blocking, and we will handle it under the Privacy Policy.
Effects of deleting your account
- You lose access to the full report and the consultation channel immediately.
- There is no refund of the period already paid, unless one is due by law or under store policy.
- You may register again whenever you like, but it will be a new account: earlier history is not recovered.
- If you have an ongoing professional engagement with us, it is governed by its own contract and does not end when you delete the app account.
Contact
Deletion and personal data: privacidad@legaltrade.cl
Support: soporte@legaltrade.cl
Sociedad de Profesionales Villanueva, Pérez, González y Asociados Limitada
comuna de Viña del Mar, Región de Valparaíso, Chile